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Jeffrey Bartlett, MD

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Pediatricians

Yakima Pediatric Assoc Inc

Yakima, WA

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Jeffrey Bartlett, MD
Yakima Pediatric Assoc Inc
(9 Reviews)
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314 S 11th Ave Ste A Yakima, WA 98902
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
I'm disappointed mainly with the front office workers. I don't feel like I can count on them in an emergency let alone how to type on a computer or communicate properly. I wouldn't trust them to watch my dogs. They have screwed up our appointment times twice now and blame us for it, the front office women take no responsibility. And when I asked which doctor they had us scheduled to see, she said "I can't pronounce his name". WOW...and I'm the one who needs to be more responsible??? How about you care about your job and the patients or don't bother. I personally work in emergency medicine and I'd never treat a patient that way or my co-workers, what an embarrassment for this office. Furthermore, their "courtesy" automated phone call reminders about your appointment date leave a message in Spanish. I made them aware of this and their solution was that it's our responsibility to remember our appointment date and time...which we always do, but you can't pronounce the doctors name we were scheduled to see? That's real responsible.How about you take my number off your automated calling system you don't care to try to fix then after that meet the staff all over again and learn how to pronounce their names! And if your still working there by some miracle, get a better attitude,learn how to make appointments and at least act like you care. Horrible horrible horrible front desk/scheduling/communication/courtesy skills and abilities. Note to the doctors: We have seeing all but one of you, great job every time! Very satisfied with the doctors. And with that said I think you need to bring in some new front office workers who are care about their job, are not rude to your patients and who can schedule correctly. Ill be passing this complaint along anywhere and e everywhere I can.
by Gabe xxx.xxx.231.157
February 22, 2014
If your child is sick can the pediatrician see him/her on the same day?
No, they usually don't see my child for at least a week
Does the provider's staff try to accomodate your schedule when booking appointments
No
Was this provider helpful about using your insurance coverage?
Somewhat
Did this pediatrician have bright, child-friendly examining rooms?
Not really, they should have made more of an effort
Does this pediatrician use current and safe equipment?
No; the equipment needs to be updated
by Gabe xxx.xxx.231.157
February 22, 2014
Was this pediatrician able to answer all your questions about immunizations?
All of them! They also gave me more information that I wasn't aware of
by Anonymous xxx.xxx.49.124
February 14, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.9.15
July 30, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.177.103
May 30, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.177.103
April 10, 2012
Do you trust this pediatrician to always have your child's best interest in mind?
Somewhat, but not enough
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was the waiting area spacious?
Yes
by Anonymous
August 19, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous
June 13, 2011
If your child is sick can the pediatrician see him/her on the same day?
Yes, if my child is sick they get them in right away
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this pediatrician have bright, child-friendly examining rooms?
Yes, they were bright and child-friendly
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
April 04, 2011
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Map and Directions
314 S 11th Ave Ste A, Yakima, WA 98902