Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible