They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. The office was very easy to locate. I didn't have any trouble finding it at all. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They made the extra effort to make sure every question and concern I had was addressed. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time.