My mother is battling a disease that scars and mars her, not only physically but psychologically. The stress and the uncertainty of her future weighs on her every day. Should not a disease sufferer walk into a physician's office and feel BETTER? Should not a woman speak to another with compassion and understanding, even outside of the medical sector? Instead, this physician was brash and offensive in addition to refusing her treatment. As a medical student, I understand there are many times when a physician must refuse- and typically, those refusals would be accompanied by sympathy and apology. Instead, my mother was essentially told her previous surgeon had done a horrible job- mind you, this surgery was on her FACE. Now, as a plastic surgeon, one could assume that she understands body insecurity. What on God's green earth could compel you to tell a sick woman that her face looks awful??? As a result of treating her illness??? Additionally, my mother left feeling very much like Dr. Cherup would not take her case because it was not cosmetic, and subsequently, she would see significantly less money. This deduction was made in one visit and made by an honest, perceptive woman with NO medical background. If one can perceive this business-like attitude, but it is not the case that she is greedy, it is my guess that she needs a significant attitude adjustment so her patients don't walk away feeling both offended and robbed.
As I write this, I'm imagining the snarky, back-handed response I might receive, much as others complainants have (on other review sites). My simple response will be: First, DO NO HARM. Not physically, not psychologically, not emotionally. I am ever-so familiar with unruly and unrealistic patients. I am fully aware that doctors are not deities and cannot perform wonders. However, the one thing you CAN control as a physician is how you treat your patient at the bedside.
Saying "I'm surprised you're not dead!" provides a whole different experience than "You must be one tough cookie to have endured all of this and show up to my office with a smile!" or "What incredible perseverance, you really are something!" or "Girl, you must have an influential angel up there! You're just amazing!"
I can only hope that she soon remembers why she became a physician- to help, to inspire hope, and to heal. Though I do not wish it, perhaps one day, someone she loves will fall terribly ill and she will understand how much love and compassion they and their family require to get by.
by Devastated Daughter
xxx.xxx.52.74
October 02, 2014