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Abel Gonzalez, MD

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Abel Gonzalez, MD
(60 Reviews)
> Get Phone Number & Directions
2299 Brodhead Rd Bethlehem, PA 18020
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Consumer Feedback

(60 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
I just returned from Dr. Gonzalez's office after not being seen. I was there for a follow-up appointment that was scheduled one month ago for 2:15 today. At 11:15 am today, I even received a text reminder about this appointment. I checked in with a very tall, over make-uped receptionist who, while not particularly rude upon meeting me, wasn't particularly receptive either. She asked if all of my info was the same, and it was, and then looked away from me. I asked if I should sit down to which she answered with a nod. I noticed that several folks in the waiting room were annoyed with the administrative staff and at first, I thought they were being overly sensitive. That is, until after 50 minutes of waiting, I got to deal with above noted receptionist and Dr. Gonzalez, himself. I asked if she had any sense of when I might be seen and she glibly responded by telling me that there was another patient ahead of me and then, and only then, would I be seen. She could not give me an approximate wait time. That is when Dr. Gonzalez came out of his office (with his last patient standing right there to bear witness to this) and chimed in. He said he was sorry for the wait and that I could reschedule but there is absolutely nothing they can do. I noted that perhaps a phone call to patients when they were running this far behind would be appropriate and he said: "That'll never happen." Why not? They made sure to text me a reminder of this appointment. Why couldn't a text saying they are running late couldn't happen? Like most, I have a life and it is really tightly scheduled, which in this case, is picking up my 10th month old daughter from day care. The receptionist asked me if I could come back after I pick her up. Firstly, who brings an infant to a shrink's office and secondly, who is she to even suggest that I, again, have nothing better to do once I pick up my daughter. I was then told by this receptionist that I should come to the other side of the glass window whereupon she told me I was condescending and that even if I made another appointment, there is absolutely no guarantee that I won't wait. This is an example of an office that is dealing with "wellness" and "mental health." Their behavior is antithetical to the needs of their patients and for that, they should absolutely be ashamed of the services that they claim to offer and work on creating an environment of calm, ease, efficiency and decency. I recommend you look for another provider because this one is so overbooked that you are just another paper file that will be placed on top of another paper file. It's a sad day for the wellness movement.
by Wellness Advocate xxx.xxx.176.236
November 21, 2019
He does not listen. Severe reaction to medicine-he prescribed additional meds. Went for one med ended up with 3. The staff openly gossip about how his wife wants them to work long hours and holiday hours.
Talk about Dysfunction....if you go, be prepared for a lecture not therapy.
by JOSM. xxx.xxx.15.225
January 22, 2018
Talks too much. Quack quack quack
by mj xxx.xxx.15.225
April 06, 2017
Office staff not nice. Waited 1 hour to see doctor. They were going to charge me a fee for an appointment I had to cancel because my daughter was admitted to the hospital for an emergency. I understand they have policy's to make sure they don't lose money which is obviously the bottom line however a little compassion goes a long way. I would not have written this negative review if I weren't sitting in the office for another (so far ) 23 minute delay. Still not sure if I'm going to be charged for that cancelled visit . Smh
by Anonymous xxx.xxx.143.66
January 26, 2016
Very bad for business. Only about the money. The receptionists are very cold and not helpful. Mr/DR G took about 100k work of kickdowns from big pharma. See for yourself. Search dollars for docs. Now I know why. I almost died from his "expert" opinion.
by frank xxx.xxx.229.74
November 21, 2014
Did this psychiatrist investigate your medical background before recommending a treatment option?
Somewhat, but I didn't feel like they had a thorough understanding
Did this psychiatrist answer all your questions?
Some were answered
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did the staff keep the temperature in the waiting room pleasant?
Mostly
Did this provider listen to your input and concerns?
Mostly yes
by M xxx.xxx.180.13
July 01, 2014
Does this provider remember you by name?
Never
Has this psychiatrist ever cancelled your appointment on you last minute?
They cancel on me all the time.
Does this provider listen to your concerns and respond respectfully?
No
Does this provider have helpful information available online?
No
Does this provider return your phone calls?
No
by Anonymous xxx.xxx.132.100
June 27, 2014
Did this provider show attention to detail?
Absolutely
Did this provider's staff seem to respect him/her?
Mostly yes
Would you recommend this provider to someone who asks for a referral?
Yes
Did the waiting room furniture appear to be clean?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
by Anonymous xxx.xxx.117.220
May 19, 2014
Were the waiting room chairs comfortable at this psychiatrist's office?
Yes
Did this psychiatrist have reasonable prices?
Yes
Was this psychiatrist's staff friendly?
Yes
Did this psychiatrist answer all your questions?
Every question I had was answered thoroughly
Does the provider's staff maintain a professional appearance?
Definitely yes
by E xxx.xxx.137.54
March 24, 2014
Was this psychiatrist's office clean?
It was satisfactory
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did this psychiatrist ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you feel safe in this psychiatrist's care?
Absolutely Not!
Was this psychiatrist's staff friendly?
Not one bit
by Anonymous xxx.xxx.158.140
February 27, 2014
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Map and Directions
2299 Brodhead Rd, Bethlehem, PA 18020