Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. They knocked before entering the exam room, which I found to be very professional.