They always take that extra step to make me feel special. I always enjoy my appointments here. They've answered a couple of my questions over the phone, but most of the time I have to schedule an appointment. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.