It was not easy to reach them in an emergency. I had to call several times before I finally reached them. They were far to arrogant to get any sort of outside advice, even though they knew they should. I was hoping to see someone that considered my safety more important than always having an answer. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. They never take that extra step to make me feel special. I haven't ever felt that they care enough to get to know me and that I'm almost an irritation.