Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. It is so refreshing to see a provider that you can tell truly cares about their appearance. They strive to maintain a professional appearance and look their best at all times. Almost every time I visit, I have to remind them who I am, why I'm there, and what my circumstances are. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places.