Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was it easy to make an appointment with this provider?
No, it took a while
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't