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Susan Groh, MD

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Susan Groh, MD
(15 Reviews)
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2916 Frankel Blvd Merrick, NY 11566
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Consumer Feedback

(15 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
Was this doctor's staff friendly?
Yes, they went above and beyond
Would you recommend this doctor to others?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Yes
Does this doctor use current and safe equipment?
Yes
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.120.116
October 20, 2014
love her always helped me out and best of all -- she is an alternative dr who doesn't just write out prescriptions -- has helped me out with alternative methods to handle my asthma -- etc
by kat xxx.xxx.45.83
October 09, 2014
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Were the waiting room chairs comfortable at this doctor's office?
They were average
Did this doctor answer all of your questions?
Some were answered
Was this doctor's staff friendly?
Not Really
Was this provider's office clean?
Not really
by Anonymous xxx.xxx.139.123
April 20, 2014
The staff absolutely ruins it for this doctor!!!! After you see the doctor you then go to the office staff person who either collects your copay or makes a followup appointment. This girl is unbelievably rude and nasty. When I asked to have my prescription faxed to my pharmacy.... she said "you'll have to wait until after my break." OMG!!!! I said but "it will take you a few minutes." "YOU'LL JUST HAVE TO WAIT." She did a few things I could tell on purpose to keep me waiting... then she finally called my pharmacy and then when I asked for a copy of my most recent tests and blood work. Well, if looks could kill. Wow! Also this office frequently loses blood work, test results and does not follow through on urine analysis three times now. Unbelievable. I feel bad for the doctor. She just doesn't know how to pick a good staff. I've been to many offices but have never seen anything like it.
by Alias xxx.xxx.39.216
February 06, 2014
Does this provider treat every client equally?
Yes, they don't show favoritism
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider's office clean?
Yes everything was neat and sterile
Was it easy to make an appointment with this provider?
No, it took a while
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.61.129
November 25, 2013
I have been to this office many times because they accept my insurance and it is holistic, but that is the only reason. The staff is often aggravated because the doctor is running behind by sometimes three hours. I have had blood work results lost that were in my chart the previous appointment and had blood taken by her staff that mysteriously disappears. I would not recommend this office to anyone unless this is the only holistic doctor you can find that will accept your insurance. I am sorry to say she either needs an office manager or needs to retire!!!!
by Alias xxx.xxx.39.216
November 04, 2013
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Was the waiting area spacious?
Yes
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
by Anonymous xxx.xxx.114.136
August 29, 2013
You have to wait a long time to get a first visit. Then you have to wait a long time in the office. At least an hour or more. If you have any questions or concerns there is a big lack of communication between the staff and the doctor. The staff does not return phone calls or seem to give messages to the doctor. I have waited weeks for prescriptions that were supposedly sent by her office but were never received by my prescription company. They ask everyone for co/pays and when you tell them you don't have one they tell you they will bill you for all copays not paid at the time of the visit and on and on and on. Dr Groh is great but does herself a terrible disservice with her staff.
by Anonymous xxx.xxx.116.204
May 03, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.224.88
April 16, 2012
Was this provider's office clean?
Yes everything was neat and sterile
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider promptly return your phone calls?
Yes
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
May 19, 2011
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Map and Directions
2916 Frankel Blvd, Merrick, NY 11566