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Pediatric Professional Associates

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Optum Pediatrics - Paterson - 33rd St

Paterson, NJ

Angela L Gunn, MD

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Christen Lennon Caloway, MD

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Pediatric Professional Associates
Pediatric Professional Associates
(45 Reviews)
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330 Ratzer Rd Ste D20 Wayne, NJ 07470
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Consumer Feedback

(45 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
This office doesn't have as long of a wait time as I had experienced at Pediacare on RT23S (our child's original pediatrician was there, but we changed to PPA because the wait time was outrageous. PPA is pretty flexible, but it's frustrating to get an appointment when your child is sick. I often have to wait until the evening if I'm calling in the morning. With a child in daycare, the sooner they start medication, the sooner they can go back to daycare and I can go back to work! I really wish they saved morning time slots for sick visits.

I'm happy with Dr. Nelson and the staff is fairly pleasant. I'm hesitant to change pediatricians again because I wonder if this is as good as it gets in the area!
by Mom of Toddler xxx.xxx.193.73
February 03, 2015
Was this doctor's staff friendly?
Friendly Enough
Were the waiting room chairs comfortable at this doctor's office?
They were average
Did this doctor answer all of your questions?
Yes
Would you recommend this doctor to others?
If I Had To
Did this provider have an entertaining selection of waiting room magazines?
Somewhat
by Anonymous xxx.xxx.171.80
May 20, 2014
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
If your child is sick can the pediatrician see him/her on the same day?
Yes, if my child is sick they get them in right away
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous xxx.xxx.92.116
December 20, 2013
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Does this provider give unbiased advice?
Yes
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.86.60
December 03, 2013
It is obvious that their office is cleaned regularly. It was fantastic. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.
by john allen xxx.xxx.45.251
November 17, 2013
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Is this pediatrician patient with first-time mothers?
Yes, they are patient with first-time mothers
by Anonymous xxx.xxx.122.228
July 02, 2013
Would you recommend this pediatrician to others?
Yes
Does this pediatrician use current and safe equipment?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.112.216
May 23, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.227.6
May 23, 2013
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider rush your appointment?
Not too much, but somewhat
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.227.101
March 26, 2013
A year ago, I would have rated them 5 stars. After my last experience with this office, I wouldn't send anyone here. The front desk staff is rude, the offices are outdated and they make you feel like you are annoying them if you need a last minute night appointment if your child suddenly gets sick. I ended up having to just head to an emergency room since a dr didn't have time to see us. It seems like once they lost their NP Kristen Depuyt, everything has gone downhill. She was always the one that made is feel welcome and was the most thorough provider at the practice. I won't be going back here.
by Mom xxx.xxx.152.222
February 28, 2013
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Map and Directions
330 Ratzer Rd Ste D20, Wayne, NJ 07470