I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.