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Joseph Nacion, MD

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Joseph Nacion, MD
Aci Pediatrics
(11 Reviews)
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2545 S Bruce St, Aci Pediatrics Las Vegas, NV 89109
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Do other parents within your community respect this pediatrician?
Yes, they are respected
Did this pediatrician respect your views and opinions on parenting?
Absolutely! They made an extra effort to support and encourage me
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.34.186
July 27, 2013
This is the absolute WORST pediatrics office in town. Their staff is completely incompetent and rude. We waited 2 hours to be seen while my 1 year old daughter had pneumonia. Additionally, they offered me a nebulizer provided through Neb Partners, I informed the staff that I already had a nebulizer at home, and didn't need another. The staff and Dr informed me that since I had Aetna insurance, the nebulizer would be covered 100% through my insurance, and "take it since your insurance covers the cost". When it was time to check out, I went to the desk to fill out information for the nebulizer, upon reading the paperwork I came across the line "you may have a co-pay for this medical equipment" I stopped and asked the employee who was processing my payment and insurance information if I would indeed have a co-pay for the nebulizer, and if so, I didn't want it. The employee replied, "You have Aetna, the nebulizer is covered 100%".
Low and behold a month later I received a bill for approximately $75 in the mail. When I called Neb Partners, assuming there must be a mistake, they informed me that the bill was not a mistake and that was my responsibility.
I called ACI's main office and was transferred to JoAnna, who was the office manager. I spoke with her telling her that their office needed to cover this cost, as I was told MULTIPLE times by the employees at the office that since I had Aetna, the nebulizer would be "covered 100% by insurance". JoAnna informed me that she would look into the situation.
Flash forward a YEAR later and not only I had I called JoAnna MULTIPLE TIMES without resolution, she also NEVER returned my phone calls, or called me to follow up, but she also lied to me about contacting Neb Partners about my account (which she NEVER did).
I contacted Neb Partners and they didn't seem to care either, that I was given incorrect information and lied to by ACI.
Bottom line: the staff at ACI is completely incompetent and they have NO idea what customer service is. I STRONGLY urge all parents to avoid using ACI offices at ALL costs.
by Stephanie xxx.xxx.23.131
March 11, 2013
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this pediatrician have bright, child-friendly examining rooms?
Definitely! They were some of the most child-friendly examining rooms I've ever seen
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous xxx.xxx.156.59
November 08, 2012
Would you recommend this pediatrician to others?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
November 21, 2011
Does the pediatrician interact with both you and your child during appointments?
Absolutely! They respect my child's individuality and always address both of us
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
by Anonymous
August 16, 2011
Their office was nice and fairly quiet. It was really nice to see how patient they were with first-time mothers. I've seen some other pediatricians get really annoyed whenever a first-time mother asks a question, but they don't do that here. One area of improvement that this business is in dire need of is revamping their building to make it more handicap-accessible. It seemed extremely out-of-date. There definitely appears to be a trend of overbooking clients here. The wait has gotten longer and longer from when I first started seeing them, inspite of the time of day I go in..
by Lesa
May 18, 2011
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider use excessive foul language?
No
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this pediatrician able to answer all your questions about immunizations?
Yes, they answered my questions
by Anonymous
May 16, 2011
Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. Their office was way too cold, I was absolutely freezing. I usually don't have a problem with the cold, but I wanted to get out of that office as soon as possible. Their staff is very friendly and professional. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. he was late to every app I have had. he booked my son at 9 and didnt show up to the office till 10. he over books himself alot
by sean
April 22, 2011
Did you feel safe in this provider's care?
Yes
Did the pediatrician ever make you feel like an inadequate parent?
No, they never made me feel like a bad parent
Would you recommend this provider to others?
Yes
by Anonymous
April 15, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Absolutely. They have plenty of nurse practioners and doctors as back-up support
Would you recommend this provider to others?
I Already Have
Was this provider late to your appointments?
Sometimes, it was a little frustrating
by Anonymous
April 04, 2011
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Map and Directions
2545 S Bruce St, Aci Pediatrics, Las Vegas, NV 89109