I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.