Does this provider remember you by name?
Sometimes, but not always
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified