They were very calm and understanding the entire time. I could tell they really care about everyone who visits them. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. It was very noticeable that they practiced good oral hygiene themselves. If it wasn't obvious I probably would've doubted that they were any good, but I could tell right away. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Before they even scheduled my treatment, they went over in detail all their different payment plans and exactly how much my procedure would cost. It was nice knowing exactly how much I was going to have to pay beforehand. Extra care was taken to measure and make my denture fit perfectly.