I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. It was nice of them to offer some sample toothbrushes and toothpaste for me to take home. I was able to figure out which toothpaste I liked without having to buy anything.