They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is very friendly and professional. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. I have had a lot of dental work in the past and was impressed how easy my treatment was.The novocane was so painless and my crown fits great.I asked him why I did not feel the shot and he said he uses this blue gel that numbs me first and then he uses the needle.