They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.