They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I like to keep records of everything I spend, so I was planning on asking them for an invoice for my procedure, but they gave me one before I even had to ask. I was impressed with their professionalism. I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all.