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Heidi Ritsco DDS

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Heidi Ritsco DDS
Heidi Ritsco DDS
(17 Reviews)
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2910 Commercial Center Boulevard Suite STE Katy, TX 77494
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Consumer Feedback

(17 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider promptly return your phone calls?
Yes
Did this provider ever postpone your appointment?
Sometimes, a little too often
by Anonymous xxx.xxx.204.201
November 06, 2013
My family and I have been going to Dr. Heidi Ritsco for some time. Her offices are impeccable and the decor very soothing. She has always given me enough information to consider my options before paying for services and I've never had a billing issue. The hygenist and staff are also very friendly and accommodating. The one thing that I really enjoy about this place is that they care about their patients. They remember you by name, they remember your kids' names, they seem genuinely happy to see you and their full attention is always on the patient. I feel like I'm visiting an old friend when I go in for my appointments. I refer everyone I know here. I absolutely love this place.
by AC xxx.xxx.70.222
December 13, 2012
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this dentist provide helpful oral health techniques you could practice at home?
Definitely. I was given a thorough explanation about many techniques I could practice at home
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous xxx.xxx.154.184
November 19, 2012
I agree with another review here in saying that the staff is nice, but they are not professional - specifically the receptionist and doctor. They are too familiar and discussed all sorts of personal matters with me that ultimately made me feel uncomfortable. I just wanted professional, courteous service, not information about their love lives or whatever. I also had the experience of calling to discuss billing information at the office, and clearly got the receptionist's personal cell phone. She was not in any position to talk to me when I called (then why did she answer??) and never called me back and the issue has still not been resolved. I'm frustrated because I do not feel they handled the billing of my insurance in a proper way, but now I'll have to wade through a bunch of chatter and mis-information from the receptionist to try to unravel it all. I *will* say that their one hygienist, Fran, is quite wonderful and put me right at ease during my cleaning. She is great with kids, too. I just really wish she worked in a different office.
by Service Was Good, Atmosphere and Billing Was All Wrong xxx.xxx.130.134
November 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.230.5
August 13, 2012
Their staff is very friendly but not professional. I attempted to make a follow up appointment for some fillings and as I dialed the "office tel." I got the receptionists' personal cel. and never got a call back when I was told she would. They didn't help me as much as I was hoping and didn't answer all my questions. The hygeinist did a great job but the actual doctor was very rushed when explaining the procedures and I left the office more confused. I was recently billed from that office even when I had previously asked whether there was a charge for my cleaning and routine with my insurance. I asked twice before I went in and while I was there and I was misinformed by the receptionist. I called inquirying about this bill and have not received an answer, it has been two days now. I am very frustrated, and considering going elsewhere.
by Anonymous xxx.xxx.238.24
July 20, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.230.117
June 05, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Andi Craig xxx.xxx.122.0
April 05, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.188.253
January 19, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this provider's staff friendly?
Yes, they went above and beyond
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
January 10, 2012
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Map and Directions
2910 Commercial Center Boulevard Suite STE, Katy, TX 77494