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Robert M Lasell DDS

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Robert M Lasell DDS
Robert M Lasell DDS
(20 Reviews)
> Get Phone Number & Directions
1605 Rock Prairie Road Suite 314 College Station, TX 77845
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Consumer Feedback

(20 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
1.5 star average for Value
Regards: Dental Appointment
Patient: John Gerzik
Date of Appointment: August 22, 2013
Dentist in Question: Dr. Robert Lassell

• I was really uncomfortable about the nitrous oxide and informed the assistant. She told me that I could request that you take it off if necessary.
o I should have spoken up about my concern, but was trying to be a good patient and go with the protocol.
o It was never mentioned that this was an additional charge and was discussed as though this was office’s standard protocol.
• Once prepped, Dr. Lassell worked rapidly and vigorously in my mouth to the point of discomfort.
o Every comment I made in regards to my pain or discomfort was regarded as, and I quote, “whiny”, or disregarded as if I had never uttered a word.
• Post-procedure- First mold
o Mouth was forcefully pressed down even though I was clearly wincing in pain.
o Pain was disregarded
o I was instructed to “close harder” as the bearing down with physical force was continued to the point of unbearable pain
o Mouth was forced shut to the point of my lips being shut tight.
o Left in the room in this state for 10 minutes alone with no assistance.
 No one came by to see if how I was doing
 I began to choke and cough during this time.
• No one came to help me
• No one seemed to even be near enough to hear me aspirating
• Spent 10 minutes struggling to breath with excruciating pain for the mold pressing on my jaws and gums where my mouth was physically forced closed.
o Assistant returned- I informed the assistant of my aspiration and let her know that it felt as though there was plastic down in my throat.
 She never checked or commented.
 Informed me that I was fine due to the completion of the mold.
• Post-Procedure- Second attempt at same mold
o Dr. Lassell was informed of the pain and choking that was caused last time
o Dr. Lassell disregarded and continued on in the same manner as prior. Mouth was forced shut through extreme pain.
o Once my mouth was forcibly closed, I was left alone in the room again with a new mold and plastic down my throat.
 Incurred difficulty breathing
 Aspiration
 Coughing
 No one ever came to check on me
 Left alone again for 5-10 minutes while I was struggling to breathe.
• Post Office Visit with Dr. Lassell
o I left the dental office with a dull pain that I assumed was due to normal dental work I
o That evening the dull pain had increased to the point that I could not even eat soft foods.
 Nauseated by pain
 When my wife called to get me an appointment the following day, due to the extreme pain and illness I was having she was informed that I would have to get an appointment next week because they simply did not have time to work me into the schedule.
 After three phone calls they finally called in a prescription for pain medicine, but still would not see me to address the pain.
o Due to the botched dental work that Dr. Lassell performed, I have now had to have a root canal and am still trying to salvage two teeth due to complications from my visit to his office.
o We have requested a refund from the office for part of the services rendered.
o We have requested their office retract the claim from our insurance, so that our insurance will pay for the work that we have to have done completely over again due to the botched dental work performed by Dr. Lassell and his staff.
 Their version of doing this was to call the insurance and make sure that our insurance knew that the “services were rendered”
• The services were not rendered. The tooth was not fixed. A crown was not put on. More dental work has to be done as a direct result of Dr. Lassell.
• We have to pay out of pocket for all of the dental work due to the lack of cooperation we are having with Dr. Lassell and his staff.

I just spoke directly with Dr. Lasell in regards to my husband, John Gerzik, and I was informed that his only solution would be to come into his office and have the crown placed by Dr. Lasell and his staff. When I asked if I could accompany my husband, I was told “NO!”. When I asked if my husband could film the appointment with his own smartphone for his safety, Dr. Lasell screamed “NO!” into the phone and hung up on me.

by Meghann Gerzik xxx.xxx.238.14
October 15, 2013
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did this dentist explain your dental procedure to you?
A little, but I wish they had explained it more thoroughly
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.8.185
April 08, 2013
Office staff always acts like I am bothering them when I arrive or try to pay, the Dr. ruined my tooth from a filling and insists the reason it hurts so bad is because I grind my teeth, yet this was never an issue before the filling. I had to get his filling fixed 4 times (not exaggerating), it caused extreme mouth and nerve pain in my face. When I tried to talk to him about it he recommended I use a sensodyne toothpaste. When I addresses it with him the second time he recommended the exact same thing. Completely rude. Whenever you ask to actually speak with the dentist he talk down to you as if you could not possibly understand. I would not go to this guy again if I wasn't trying to get work fixed that he messed up in the first place. I only go back because I already paid for the work and I want it corrected.
by April xxx.xxx.246.221
February 11, 2013
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
by Linda Schaeffer xxx.xxx.67.80
January 18, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.241.137
January 31, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.1.32
January 24, 2012
Was this provider's staff friendly?
Yes
by Anonymous
November 18, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Would you refer this provider to a family or friend?
Yes
Did you feel safe in this provider's care?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
October 26, 2011
Are you going to visit this provider again?
Not if my life depended on it
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider give unbiased advice?
No. I didn't trust their motives.
by Anonymous
October 12, 2011
Did this provider rush your appointment?
No
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
by Anonymous
October 02, 2011
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Map and Directions
1605 Rock Prairie Road Suite 314, College Station, TX 77845