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Eric Horecky, DMD

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Eric Horecky, DMD
I'On Family Dentistry
(14 Reviews)
> Get Phone Number & Directions
152 Civitas Street, Ste 200 Mount Pleasant, SC 29464
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Consumer Feedback

(14 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Dr. Horecky and his staff have always been friendly and helpful. He is an amazing dental professional, highly recommend him.
by Carol King xxx.xxx.52.196
April 29, 2017
He is always on top of his game, professional, compassionate, considerate and understanding. Could not ask for a better dentist. And can carry a TUNE!!!!
by Nancy xxx.xxx.89.28
September 15, 2016
Very friendly and polite staff! Excellent service!
by Shon xxx.xxx.5.228
August 25, 2015
Do not waste your time at this dentist office. We had just switched dentists last March. I informed Dr Horecky's staff that my 2 kids had just had cleanings in Feb. We only get 2 cleanings covered at 100% per calendar year under our insurance plan. As new patients, the dentist office contacts our insurance to verify insurance, obtain breakdown of insurance coverage and obtain history. They were well aware that my kids had a cleaning in February. They scheduled the kids cleaning appointments in the summer while they were out of school and at that appointment they booked their next cleaning appt for end of December. I didn't catch that this would be the 3rd cleaning in one calendar year. It's the dentist office's job to manage the account and keep record of how many cleanings have been done per year. So of course, the insurance denied coverage and the dentist office sends me a bill. I call to discuss it and missed the call back. I called 3 more times over the course of a week and never received a call back. I mailed a letter explaining that I didn't feel it was my responsibility to pay the denied coverage since I made them aware that the kids had a cleaning in February. I finally get a call back and the receptionist/office manager Christine whom I put on speakerphone as I'm carpooling my 3 tennis teammates to a tennis match. She explains that it's a courtesy that they even accept insurance and file it on my behalf!!! Umm, excuse me? She then tells me that it takes too much time for them to get all the details about my benefits and history from my insurance company and they don't feel it is their responsibility to manage our dental schedule of cleanings to coincide with our insurance? NO, that's exactly what a dentist office responsibility is!! I explain to her that I didn't think this was good customer service and questioned if it was worth losing 4 clients and tarnishing the dentists reputation and feedback over $170. I told her I had friends listening to the conversation and that they were shocked at the horrible customer service and asked her to touch base with the dentist to see how he wanted to handle the situation. I told her I didn't think the dentist would want to have negative feedback on review sites, Facebook, posts to neighborhood blogs, etc. over $170. The dentist, Dr Horecky calls back and I missed the call and he left a lengthy voicemail stating that they don't feel the relationship with our family will work out and to let them know who they can forward our records to? I played that voicemail to all 25 ladies at the match we were driving to and each and every one of them were horrified at such awful customer service and ALL were told what dentist office this was. They all agreed that the dentist should have kept better records and not allow 3 cleanings be scheduled in one calendar year when my insurance only covers 2! Note to Dr Horecky, it is your dental office's responsibility to call the insurance company whenever you get a new patient to verify insurance, get a breakdown of benefits, and obtain history. If you don't have "time" to do this as Christine stated, then you need hire more help. And it's not a "courtesy" to accept and file with the insurance. It's your job. It's how you are paid. It's a "courtesy" to have clients give great referrals and you threw that down the toilet over less than $200. Bad move......really bad move.
by Family of 4 xxx.xxx.200.75
January 29, 2015
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider have reasonable prices?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you leave the office feeling satisfied with your visit?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.52.175
January 04, 2013
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.192.10
December 06, 2012
I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They answered questions I had and were very friendly and professional.
by Carmen Dooley xxx.xxx.146.145
October 28, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Was the dental equipment clean?
Absolutely! It looked brand new
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous xxx.xxx.146.150
October 28, 2012
Was the waiting area spacious?
Yes, extremely spacious
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Nicole xxx.xxx.147.100
October 28, 2012
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider have an entertaining selection of waiting room magazines?
Yes
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by cherylc xxx.xxx.255.10
October 22, 2012
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Map and Directions
152 Civitas Street, Ste 200, Mount Pleasant, SC 29464