Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Everyone in my community knows that they are the absolute best in the field. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They always make sure to return my phone call as soon as possible. They've never left me waiting. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice.