They always go above and beyond to make sure I understand every single detail about my dental procedures. I'm always able to get all my questions answered, and I'm never nervous about starting a procedure. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. Let me just say that this business is in a safe area. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne.