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Brockley Donald B DMD

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Brockley Donald B DMD
Brockley Donald B DMD
(10 Reviews)
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99 West Sunbury Road Butler, PA 16001
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
I can't comment on Dr. Brockely, himself, however I have NEVER been treated so condescendingly by a receptionist in my life. I called on a Saturday, seeking emergency dental help for my mother after she broke a tooth. The woman on the phone insisted I call her regular dentist, who is closed on Saturdays. She then told me I'm welcome to try to find someone to see my mom, but that won't be likely on a Saturday. When I told her that's what I was doing by calling Dr. Brockley's office, she told me I was "too excited" to be making phone calls. Too excited to be making phone calls?! Excuse me? It doesn't get much more insulting than that. Yes, I was a little worried because my mother was in pain and I was seeking treatment for her. When I called to make an appointment, the LAST thing I wanted was to be patronized.
by Unhappy xxx.xxx.17.138
September 23, 2017
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was the music playing while you waited or during your visit pleasant to you?
Somewhat
Is this provider easy to reach in an emergency?
Yes
by Anonymous xxx.xxx.186.35
June 09, 2014
Did this provider use excessive foul language?
No
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider give unbiased advice?
Yes
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this dentist answer all of your questions?
Yes
by Anonymous xxx.xxx.111.25
April 15, 2013
Was this provider's office too loud?
Way too loud! I could barely hear what anyone was saying over the noise
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did you receive sample toothbrushes or toothpaste to take home?
Not at all, they rushed me out the door
Is this business handicap-accessible?
Not at all! There were barriers everywhere making it impossible for handicapped people to enter
by Annie Brown xxx.xxx.60.102
January 04, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Brian xxx.xxx.161.89
March 06, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.42.207
January 14, 2012
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider remember you by name?
Sometimes, but not always
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
by Anonymous
January 04, 2012
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
by Anonymous
November 23, 2011
Did your teeth cleaning feel rushed?
Yes, I was very disappointed
Did this provider have reasonable prices?
No, it was expensive.
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Does this provider have a good professional reputation within your community?
Not really, it could be better
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
July 10, 2011
Would you recommend this dentist to others?
I Already Have
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider give unbiased advice?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous
July 06, 2011
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Map and Directions
99 West Sunbury Road, Butler, PA 16001