They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. It's very reassuring to know that they are recommended by other dentists. It gives me confidence that I'm going to a professional. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all. The toothpaste they used during my cleaning tasted great. It made the experience that much better.