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Vickers Phillip DDS

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Vickers Phillip DDS
Vickers Phillip DDS
(5 Reviews)
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2717 Superior Drive Northwest Rochester, MN 55901
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Consumer Feedback

(5 Reviews)
Service
3.5 star average for Service
Environment
2.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
They have very friendly staff, however be very very careful of their billing practices offer to pay with cc and then convinced to pay with cash for a discount and then if insurance reimburses you, its their policy to reverse the cash discount and keep the money. Also, they will not inform the insurance company that you paid with cash, therefore directing the payment to their office instead of a direct payment to to the insured patient. Very questionable? So, they made money avoiding the credit transaction and taking the discount money. Also, takes one month before they will send the reimbursement check. You must beg and plead for them to send the money back.
by dmahoney885 xxx.xxx.216.240
July 18, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.236.106
May 01, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.248.27
April 10, 2012
Was this provider's office clean?
No, I didn't feel comfortable at all
Did this dentist offer you anesthetic when appropriate?
Not at all, I said I was in pain, but they told me to deal with it
Was this provider's office too loud?
Way too loud! I could barely hear what anyone was saying over the noise
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
by Anonymous
December 14, 2011
I loved that they let me rinse my mouth every few minutes during my procedure. It's always uncomfortable trying to sit through an entire procedure without being able to rinse or relax your jaw for a minute. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. Not only did they give me a local anesthetic to make sure I didn't feel any pain during my procedure, they paused every few minutes to make sure I was still comfortable and okay. I felt like they really cared about me. I thought the staff was amazing; they were so friendly and helpful, and made sure I felt welcome there. They've never rushed my teeth cleaning. They always go above and beyond to make sure my teeth look and feel fantastic.
by Jessica Andrews
October 04, 2011
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Map and Directions
2717 Superior Drive Northwest, Rochester, MN 55901