Jane Jensen did not remember the important issues we discussed. Her listening and communication skills are very poor. She seemed jumpy and unfocused during my 2nd procedure. She DID NOT tell me she was doing a surgical procedure when I came in for a simple check up of my previous tissue graft procedure. It left me bleeding and requiring strong pain meds. Why in the world would you not tell a patient that you what was going on and what you planned to do—especially when it involves an additional surgery. Unexcusable!