I was given a polite greeting when I walked in. It was nice to be acknowledged. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They recommended a whole bunch of dental procedures that I didn't think were necessary, even after I told them I wasn't interested. I felt like they were just trying to make money off me. They make no effort to make me feel special. I don't think they appreciate my loyalty to them. They didn't give me any information about how much my procedure would cost before they scheduled it. It felt like they were just trying to get it over with so I would have to pay for it before really considering it.