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Payne & Payne DDS PLC

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Payne & Payne DDS PLC
Payne & Payne DDS PLC
(8 Reviews)
> Get Phone Number & Directions
4099 Shrestha Drive Bay City, MI 48706
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Consumer Feedback

(8 Reviews)
Environment
4 star average for Environment
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Service
4 star average for Service
Expertise
4 star average for Expertise
Terrific staff, painless dental work. Very thorough cleaning. All questions answered to my satisfaction.
by James Gotfryd xxx.xxx.158.203
February 07, 2018
After getting routine cleaning, I was advised that a deep cleaning procedure was required later after Insurance approval. At my follow up visit I was given a print out that showed that my insurance did not cover the procedure. I could not afford the procedure and cancelled on site. A couple months later, I got a bill for cancelling the appointment as a "no show", even though I showed up but would not receive a service that I could not pay out of pocket. Given that my appointment was given within less than 24 hours of appointment, cancellation notice of 24 hours was mute. I am filing complaints everywhere I can, plus suing for dropping my kids who had nothing to do with my appointment which they should have advised before the appointment that insurance would not cover the procedure. The company definitely does not see the tree for the forest, now they lose 3 customers plus whomever heeds to my warning here. Payne and Payne DDS PLC is not a smart business, the back dental employees are great, the front business policy is warp minded.
by Unhappy Parent xxx.xxx.2.29
January 23, 2017
Great and friendly staff! Every time I go in there they all make me feel so welcomed. They definitely know what they're doing. Dr. Kevin and Melissa are very well trained and great dentists. Definitely would recommend them!
by Jessica xxx.xxx.255.122
November 17, 2015
I have been going to this dentist for 7 years. When I first started going they were great. They really seemed to care about you. Now they just seem to care about the money you are paying them. The office staff openly talks about other patients. They discuss both their medical issues (HIPPA Violation!) and about the way people look and are dressed. They are not professional. Very disappointed!
by Dental Client xxx.xxx.61.73
January 09, 2015
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider offer flexible appointment times?
Yes
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Tracey xxx.xxx.163.121
January 04, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Tim xxx.xxx.59.10
July 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.49.60
April 02, 2012
The staff was very polite and understanding of the Dr's. unprofessional, patronizing rude manner and did not blink an eye when I stated I would not be returning to this office ever. I am not going to pay someone to be rude. Very unprofessional. Wants your money & doesn't care about the quality of his work.
by M. Miller
August 20, 2011
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Map and Directions
4099 Shrestha Drive, Bay City, MI 48706