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Susan Gordon, MD

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Susan Gordon, MD
Brigham & Womens Phys Grp
(5 Reviews)
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850 Boylston St Ste 530, Brigham & Womens Phys Grp Chestnut Hill, MA 02467
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Consumer Feedback

(5 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
5 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
The office was easy enough to find. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. Dr.Gordon didn't seem interested in getting to know me. More just like trying to prove she was smart. Her office left me hanging about how I should get follow up. The front desk staff is especially rude- no eye contact, refusing to take a message when I called for follow up (although somehow when I told them that they did it before, I was miraculously transferred to the nurse line) I feel like they slighted me. Everything I told them seemed to go in one ear and out the other. I didn't feel like they cared about what I had to say at all.
by newpatient xxx.xxx.39.2
March 20, 2013
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous xxx.xxx.55.35
March 11, 2013
Was this provider friendly?
Yes
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Does this provider promptly return your phone calls?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
February 27, 2012
Did this provider rush your appointment?
No
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
October 12, 2011
Was the waiting area spacious?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
May 23, 2011
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Map and Directions
850 Boylston St Ste 530, Brigham & Womens Phys Grp, Chestnut Hill, MA 02467