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Robert Pace, MD

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Robert Pace, MD
Pace & Leatherwood
(47 Reviews)
> Get Phone Number & Directions
PO Box 249 Waldorf, MD 20604
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Consumer Feedback

(47 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Did you leave the office feeling satisfied with your visit?
Yes
Was this doctor's staff friendly?
Yes
Did this doctor answer all of your questions?
Yes
Was this doctor friendly?
Yes
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
by Anonymous xxx.xxx.121.116
June 11, 2014
I have been going to this doctor for about a year. I switched to him because he was the only doctor I could find in the area that does DOT physicals. Today I had an 8am appointment which my alarm did not wake me for. My wife called and informed them what had happened. We were certainly willing to reschedule, given the circumstances. We were told if I came right away they could still see me. I got dressed and quickly drove the 10 minutes to the doctors office. I went to sign in, there was no one at the desk and only ONE patient in the waiting room of this office of multiple doctors. An admin lady comes out of the back to one of the two receptionist's desk and asks who I am. When I identify myself she says the doctor says he won't see me because I am outside some "20 minute grace period" for my appointment and I will have to reschedule. I explain to her that I was told to come in. Why would I drive there just to reschedule. She says she doesn't know who I talked to. I call my wife in front of this lady and explain to her what they are saying. She affirms that they told her to have me come in, they could have just as easy rescheduled the appointment, no harm no foul. So then the lady leaves and another one comes out. I explain everything to her as well. She claims she has talked to the lady who talked to my wife (of course this person isn't available but had time to give her every detail of the conversation with my wife) and she goes on to tell me that my wife was advised about the "20 minute grace period" but then corrects herself and says my wife told her I was on my way so it would have been in the "20 minute grace period" but I didn't arrive in that time frame. I point out to her that there is ONE patient in the waiting room and that my wife was never told any of the things she is saying and she DID NOT say I was on my way. Again, I would not have drove in on the possibility that I might be seen. She says to me that she is "done". Indicating that this conversation is somehow about her instead of service to the patients of the practice. I turn around to leave and she says I can speak to the office manager. Why? so I can hear someone else call my wife a liar? So I can have someone else waste my time with this unprofessional demeanor? So someone else can tell me about this undisclosed "20 minute grace period"? I tell her no, we will find another doctor. She says, "Good, ...... have a nice day." This office staff is the most incompetent , unprofessional, unreasonable collection of people I have encountered. I would not recommend anyone go here for that reason.

Some other facts: My appointment was 8AM. The timestamp on my wife's cell when she called was 8:13am and she was on hold for about a minute. So by the time we talked to someone it was 15-16 minutes after my appointment. My wife did not say I was on my way so there is no way I would have made this undisclosed "20 minute grace period." We would have rescheduled but we were told to come in. Only to be called liars by the staff and to be put at personal expense of time and money.
by Dave Campbell xxx.xxx.130.2
May 06, 2014
Would you refer this provider to a family or friend?
No, I wasn't impressed
Were the waiting room chairs comfortable at this family doctor's office?
They were average
Does this provider remember you by name?
Sometimes, but not always
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did this provider have reasonable prices?
Yes
by NeedAChange xxx.xxx.159.65
December 05, 2013
Horrible front desk staff. I recently had an appointment and when I showed up they just told me I'm not on schedule. When I asked if they can fit me in she said no. I told her I have the appointment card that they filled time and date for the appointment. She couldn't care less and didn't even apologize. They are the rudest people I have ever encountered at a healthcare office.
by Ray xxx.xxx.100.215
July 25, 2013
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was this provider's staff friendly?
Yes, they went above and beyond
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.80.42
May 01, 2013
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.123.253
March 19, 2013
Good doctors/medical practice; efficient, punctual, and considerate of patients. I would recommend them.
by JDH xxx.xxx.158.253
February 21, 2013
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by vka xxx.xxx.219.50
November 29, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.151.99
July 10, 2012
Was it easy to make an appointment with this provider?
Practically Impossible
by Anonymous xxx.xxx.132.98
May 04, 2012
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Map and Directions
PO Box 249, Waldorf, MD 20604