Directory > Providers > Dental Care > Orthodontist > IN > Munster > Orthodontic Affiliates - Munster Office > Reviews

Orthodontic Affiliates - Munster Office

Nearby

Orthodontists

Orthodontic Specialists PC

Munster, IN

Aac Orthodontics

Munster, IN

Adult Adolescent & Child Orthodontics

Munster, IN

Waryjas Ronald J DDS Orthodontics Limited

South Holland, IL
Get Featured on Wellness.com > Learn More
Orthodontic Affiliates - Munster Office
Orthodontic Affiliates - Munster Office
(5 Reviews)
> Get Phone Number & Directions
9335 Calumet Avenue Munster, IN 46321
Add a Review

Consumer Feedback

(5 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
I was VERY unsatisfied with the professionalism of the front office staff at OA. We arrived early for our 2:30 appt only to be told our appt was for 2:00. I informed the front desk receptionist, Mary Lou who set the appt, that our appt card clearly stated 2:30. She and another staff member whispered at another in front of me, reaffirmed we were to be there at 2:00 and advised us that because we were late the doctor would not see my son. We were rescheduled and set on our way. When I arrived home, I looked at the appt card and confirmed the 2:30 time. I immediately called OA, spoke to Mary Lou and told her how displeased we were with the front office services. I missed a half day of work, and now will miss another for the
rescheduled visit. No apology ... no "sorry for the inconvenience". She only repeated herself in saying the rescheduled time was now the only time the doctor could see us. The front office staff is incompetent of handling the most plebeian of tasks. Rude and unprofessional.
Dr. Surber and your Orthodontic Associates, this negative feedback is in no way directed to you, but your front office staff' and how they handle unsatisfied patients is reflective on your practice.
by ANONYMOUS xxx.xxx.148.242
September 02, 2014
Did you feel safe in this provider's care?
Absolutely Not!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider rush your appointment?
Not too much, but somewhat
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
by Anonymous xxx.xxx.189.123
July 15, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.50.6
March 14, 2012
Did this provider answer all of your questions?
Yes
by Anonymous
July 07, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider have helpful information available online?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
March 29, 2011
Add a Review
Map and Directions
9335 Calumet Avenue, Munster, IN 46321