I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They've never used foul language and they always make an extra effort to be polite and courteous. After I arrive for my appointment, my wait is usually no more than 15 minutes. They normally run right on time, which is a really big deal for me. The waiting room here is spacious with a televison, current magazines, medical informational pamphlets, a water cooler, and if you need them, they will give you snacks i.e. cookies or crackers.. I never feel like I have to sit too close to someone or that it is overcrowded. Let me just say that this business is in one of the safest areas around and plenty of parking is available.