I wish they had a few more staff members on hand. They weren't severely understaffed but it was obvious they could've used more help. They weren't very understanding or caring, and they didn't show empathy for my situation. I could tell I wasn't their primary concern. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable. They definitely favor certain clients, and make an extra effort to help those clients. I was afraid that they wouldn't help me if they didn't like me. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand.