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Central Dupage Dental Group

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Central Dupage Dental Group
Central Dupage Dental Group
(25 Reviews)
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7 Blanchard Circle Wheaton, IL 60187
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Consumer Feedback

(25 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
It is much more expensive than anticipated. One time when I had my annual cleaning, which was supposed to be free under the insurance, the dentist said that I would need some special treatments and billed me several hundreds. It took him less than an hour with a machine cleaning the roots. One time when I did the filling, he charged me for temporary filling and some medicine to lessen the sensitivity before the filling for almost a hundred. The office is out of date; equipment are old; and the phone system is awful. I was on the phone to set up an appointment, then it cut off. I called back, there was no answer.
by Steve xxx.xxx.188.250
February 02, 2016
If you decide to go to this dental office, please request a pre treatment quote to submit to your insurance. If they do not, do not pay them until you get the claim summary that shows what you owe, then pay them. They feel entitled that you owe them what they want not what the insurance co. is contracted to pay for the procedure.
The doctor I saw was good. but the office staff leaves a lot to be desired.
by buonuomo xxx.xxx.115.97
February 07, 2015
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
by Anonymous xxx.xxx.97.39
November 19, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this provider seem current about the latest advancements in their field?
Not really
Did you feel that your waiting time was acceptable?
Not really
by Anonymous xxx.xxx.193.87
May 16, 2014
This office has the WORST customer service I have ever experienced. To be fair, we did have a snafu with my daughter getting to her first appt late and then coming the wrong date the next time. They accommodated her when she came the wrong day and for that we are appreciative.

The issue comes in here...background, my insurance company has automatically kicked me out of the system each month for the past 5 months. HR benefits doesn't know why it keeps happening but, a simple call typically rectifies in within 3 days and the claim can be resubmitted.

Today, the office manager who is the rudest person I have ever met called me and told me "Your coverage expired in August 2014" (which is when my husband, the original benefit holder died). I explained to her that we had 2 years of coverage from the date of his death and that the system keeps kicking us out but, its easily fixable with a call.

In between her berating and somewhat accusing me of receiving services without having benefits, I tried to ask her for a number that the insurance company can reach her at to explain. She never answered. I finally asked her to give me 7 business days to correct this so they can resubmit and she kept saying, "you don't understand, you aren't covered". I kept explaining that I am and instead of just listening to me, she was abrasive and talked over me so I couldn't get a word in. I had two adults present and kept her on speaker phone so they could hear how rude she was. So my volume may have elevated to try to get a word in because she was relentless (like a dog with a bone) to be right. Then, she hung up on me. I called back to get her supervisors info and she hung up on me AGAIN. Then I called back several times and they routed me to voicemail. I only know this because when I called from another number and asked for who the "office manager" reports to and their contact information, she refused to give me this and told me "you have called here again and again and if you call again, i am calling the police and filing harassment charges". AND hung up on me again. Its fairly simple to provide our supervisors name and contact info but, she refused.

So, I am not calling the office again but, needed to make sure that potential clients know that you are not the CUSTOMER at this office. The office manager is accountable to no one and is on a serious ego trip. You will not be treatedly respectfully nor do they care about your returning.

Note, I have been with the same dentist prior to a change in my benefits (due to husband death) for 25yrs and never had one single problem. And from the reviews that i am reading, I am not the common denominator. This office is the problem.

This office doesn't have a "dentist on staff". These are all contracted dentists who have no vested interest in your long term care or customer service experience. They are in and out. Dentist Beck was at least polite so I will give the office 1 star for her as well as the gal who checked me out.

Oh, and the dentist (Giustino) I saw somehow convinced me to pay $236 for an extra cleaning that I required and he would not do a regular cleaning and I come back for the deep one. I called my old dentist and told him, he said he has been doing that same deep clean on me for 20yrs and it never occurred to him to charge me. Scam? Maybe there is a commission on upgraded services that is kicked back to the "office manager". I wouldn't know. I can't even ask her about this because, I will be considered harassing.

Run, don't walk from this office. Its a nightmare. The office manager needs a lesson in not being argumentative, LISTENING, politeness, and customer service.

THUMBS DOWN.
by Autumn xxx.xxx.67.131
May 06, 2014
Was this dentist's staff friendly?
Yes
Were the waiting room chairs comfortable at this dentist's office?
They were average
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Would you recommend this dentist to others?
If I Had To
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
by Anonymous xxx.xxx.171.82
March 09, 2014
Was this provider helpful about using your insurance coverage?
Not really
Was this dentist's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did you receive sample toothbrushes or toothpaste to take home?
No, I didn't receive anything at all
Was the chair you sat in during your dental procedure comfortable?
Not really, my back hurt after my procedure
by Anonymous xxx.xxx.76.225
March 04, 2014
So far the worst experience with the dental office staff I had. They charge for the air you inhale. Cancelation fees are high and 100% aplicable if you are not a good liar. In case you decide to the service somewhere else they charge you for the copy of the x-rays you took there. The staff is very arrogant.
by DM xxx.xxx.92.17
January 28, 2014
Was this provider's staff friendly?
Yes
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.135.113
January 24, 2014
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was this provider's office too cold?
No, it was fine
by Monica Dillon-Nelson xxx.xxx.72.2
October 18, 2013
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Map and Directions
7 Blanchard Circle, Wheaton, IL 60187