Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond