Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Was it clear that this provider takes pride in the appearance of his/her office?
No, I don't think they've ever cleaned it
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty