I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them.
They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most.