Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did this provider seem up-to-date with the current advancements in their field?
Yes
Is this provider easy to reach in an emergency?
No. It took me several times to get through.