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Olga Saavedra, MD

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Olga Saavedra, MD
(3 Reviews)
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1044 N Mozart St Ste 503 Chicago, IL 60622
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Consumer Feedback

(3 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
3 star average for Recommended
Good Doctor - HORRIBLE STAFF! AVOID!

Doctor Saavedra is a good doctor. She always made me feel like I was listened to and I trusted her advice. The nurses were similarly trustworthy.

But the front office staff is abysmal. Scheduling an appointment is unbelievably hard. I would say they answer the phone 1/15 times I call. And when I do get ahold of someone, they've got an attitude or they simply say they can't help me. I had to resolve an insurance matter with them and I couldn't believe how unhelpful they were. I felt downright lied to on many occasions (when i could actually get them to answer the phone). I ended up resolving the insurance matter by going a completely different route because I was sick of being lied to about what Saavedra's staff claimed they had done. They do not have a working fax machine and they have no email. I had to hand deliver documents to them!

Once again, the doctor is good. She's trustworthy and sound. But she really needs a new staff. Until that's resolved, I can't go back there.
by Dissapointed xxx.xxx.184.79
December 17, 2013
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous
October 31, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
October 10, 2011
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1044 N Mozart St Ste 503, Chicago, IL 60622