Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. I got an appointment quickly. I've never had to wait too long. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them.