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Ruth Clemens, MD

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Ruth Clemens, MD
(66 Reviews)
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3400 Old Milton Pkwy Suite 360-C Alpharetta, GA 30005
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Consumer Feedback

(66 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Dr. Clemens is a wonderful doctor and the only gyn I have seen for many years. She takes the time to answer all your questions and makes you feel like you ar her only patient. While her office staff leaves much to be desired, I will continue to put up with them to keep seeing Dr. Clemens
by female xxx.xxx.57.40
March 05, 2017
The best doctors visit I have ever had. Very professional and mindful of my time. I was so used to waiting in rooms that I brought my own reading material. Didn't even need it.
by New patient xxx.xxx.236.101
March 20, 2015
Was this provider's office clean?
Totally yes
Was your OBGYN considerate of any discomfort you may have experienced during the exam?
Better than most
Does this provider have a good professional reputation within your community?
Definitely
Did this OBGYN take the time with you that you needed?
Absolutely
Did this OBGYN treat you with respect?
Definitely
by Anonymous xxx.xxx.194.223
October 28, 2014
Great doctor bad staff. Would not resubmitt a claim with correct codes on them so my visit is covered even when the insurance company spoke with them telling them codes were updated and they still refused to resubmitt. I only go since my visits are to be covered under my insurance. When the dr office refuses to resubmit a claim when you been going to them for years. Guess it is time to find another dr.
by sally xxx.xxx.15.122
August 18, 2014
I went to my Dr. Clemens last month for my yearly check up. Front desk told me that my yearly checkup was free with my insurance. I saw the doctor, and discussed my health in the last year. I am going through menopause, like I was last year, and we discussed this during my exam. The doctor ordered blood work to verify my condition. About a week later, I received a bill, and to my surprise, I am being charged for two office visits when I was only at her office one time. I am being charged for my yearly checkup and also for discussing my menopause symptoms!!!! I called the insurance company first, and asked how come the doctor charged me for two visits. They said that it was the way the bill was coded, and that this is a common practice. I called the office to discuss this with my doctor; I was informed that the doctor was the only person I could talk to, because she is the one that enter the codes for the billing department. I left several messages for the doctor to call me back. I don’t understand how she can charge for two visits, when I was only there once. Finally the billing dept called me back and told me that the doctor will not return calls about billing issues. I then received a certified letter in the mail, saying that the doctor has decided to terminate our physician-patient relationship.
My questions are —How can a doctor charge you for two visits if you are only there once? How can this be a common practice? When you go to the doctor for a yearly checkup, aren’t you supposed to talk about what has happened over the past year?
I am just a working woman who relies on my insurance to pay for my yearly exam. How can an insurance company be billed twice for the same visit?
by Regina xxx.xxx.60.123
July 15, 2014
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
Did the waiting room furniture appear to be clean?
Yes
Did this OBGYN promptly notify you about any test results?
Definitely
Did this provider seem up-to-date with the current advancements in their field?
Definitely
Did the staff keep the temperature in the waiting room pleasant?
Yes
by Anonymous xxx.xxx.254.42
April 14, 2014
Was the waiting area spacious?
Yes
Did this provider have reasonable prices?
Yes
Does this provider have helpful information available online?
Yes, but very little
Did this OBGYN thoroughly review your medical history before examining you?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.165.49
February 05, 2014
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this provider's staff friendly?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider prominently display their diplomas or business license?
Yes
Does this provider give unbiased advice?
Yes
by Shawn xxx.xxx.40.26
January 24, 2014
I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me. Every time I come here I feel so unwelcome as soon as I enter the door. They can never seem to remember my name when I first arrive and always forget it throughout my appointment. The wait was absolutely ridiculous. It messed up my entire day. Whenever I've visited their office, it's always smelled really bad. They really need to clean or sterilize the office more. Getting a convenient appointment time with them is almost impossible. They have really weird availability and I always have a hard time making an appointment.
by ash xxx.xxx.212.104
November 18, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by NC in alpharetta xxx.xxx.22.167
November 08, 2013
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Map and Directions
3400 Old Milton Pkwy Suite 360-C, Alpharetta, GA 30005