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Gallo Anthony A DDS

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Gallo Anthony A DDS
Gallo Anthony A DDS
(6 Reviews)
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518 High Road Kensington, CT 06037
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Consumer Feedback

(6 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
I will NEVER set foot in this office again nor would I ever recommend this office to anyone. I initially started seeing Dr. Gallo when I changed jobs and my previous dentist (whom I loved) did not participate with my new insurance. I walked in to the office, and I did feel comfortable - the front desk staff was pleasant, as was my hygienist and my brief meeting with Dr. Gallo was nice. I was happy to have found a new dentist that I was sure to love.

I recommended this office to my mother-in-law, who has Medicare and very few decent dental offices accept what she has. She also has a long list of dental issues, so I was sure she'd love what Dr. Gallo's office had to offer. Well, she went in for her consultation, felt good, and went back for a procedure (temporary caps on her two front teeth), and the caps FELL OFF within an hour of her arriving home. She called the office around 3:00pm on a Friday in a panic, and the receptionist told her to come back down. She was unable to get there until about 4:00, and the office had CLOSED. She tried calling the emergency line, no answer. You would think that as an office, if you KNEW a patient was coming in in an emergency and you didn't see them before you closed, you would confirm that they were still coming before locking the doors and closing for the weekend. She received NO apology on Monday morning when she went back to get her records. Luckily she was able to find another dentist in the area who had (not so shockingly) recently received 2 complaints about Dr. Gallo. I'm due for a cleaning soon and will certainly be transferring my records elsewhere.
by Jessica Balicki xxx.xxx.209.31
July 10, 2017
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Was the toothpaste used during your cleaning enjoyable?
Not at all. It was absolutely unbearable
Was there annoying music playing while you waited or during your visit?
Yes, it was downright irritating!
by Anonymous xxx.xxx.26.182
October 11, 2013
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this dentist friendly?
Extremely Friendly
Would you recommend this dentist to others?
I Already Have
by Anonymous xxx.xxx.5.154
October 09, 2013
Did you receive sample toothbrushes or toothpaste to take home?
Yes, I received sample toothbrushes and toothpaste
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider answer all of your questions?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous xxx.xxx.231.201
May 29, 2013
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. They are dropping the insurance I currently have, but I am willing to change my Dental Insurance instead of changing dentists, as my family loves this dentist.
by KatrinaWins xxx.xxx.23.48
January 12, 2012
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you receive sample toothbrushes or toothpaste to take home?
A couple, but not very many
Did you feel safe in this provider's care?
Yes
Were the waiting room chairs comfortable at this dentist's office?
Yes
by Anonymous
September 06, 2011
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Map and Directions
518 High Road, Kensington, CT 06037