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Javier Sosa, MD

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Javier Sosa, MD
(25 Reviews)
> Get Phone Number & Directions
9400 Gladiolus Drive Fort Myers, FL 33908
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Consumer Feedback

(25 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
3.5 star average for Value
It's like a bunch of chickens running around with their heads cut off...Overall, I am very dissatisfied by this practice. They showed a lack of due diligence, competency skills, and quality of work. Below is my experience...

When my wife scheduled her initial appointment they scheduled it for two weeks later and wanted to do a virtual appointment. However, when she went to do the virtual appointment they said for new patients they don't do virtual appointments, only face-to-face. Therefore, they had to reschedule her for a week later. When my wife got to her appointment and waited to be seen by the doctor an older gentlemen was there and had to check-in via electronic system. Unfortunately, this older gentlemen had no idea how to operate the system they provided (and he expressed his concern to the front desk staff). Despite this individuals concerns the front desk staff just sat and watched him struggle until another individual from their staff asked that someone help him.

Once my wife finally was able to meet with the doctor and she said she really appreciated him. The doctor had her do some follow up blood work. Upon completing her blood work she received a call two days later saying that she needed to come back to retake her blood because they did not store her blood correctly and instead exposed her blood to solar light.

When I scheduled my appointment they scheduled me for two weeks later (after my wife). The day before my appointment they did a check-in. Based on my job history and my answers they wanted me to take a COVID test for pre-cautious. Since I had to wait for my results rather than reschedule me they indicated that I missed my appointment. Once I got my negative results they rescheduled me. However, when I rescheduled they only would let me meet with the nurse practitioner. The day before I had my appointment I received a check-in text message with a different date for my appointment. While I thought this was a simple mistake...when I arrived to my appointment the next day they said they could not find me in the system; according to their records I was scheduled for a different day and time. The only solution they had for me was to come back at the date and time in their system and a manger could follow up with me.

Overall, I am very dissatisfied by this practice. They showed a lack of due diligence, competency skills, and quality of work.
by Joel xxx.xxx.235.97
June 26, 2020
I know Dr Sossa fo quite sometime now. I moved to Ft Myers about 7 years ago, and since then he is our family doctor. Great person to talk too, he is not in a hurry, he will take his time to talk to you and find out what are your symptoms, needs etc. The staff is great and they will do their best to accommodate your appointment. I highly recommend Dr Sossa and his staff.
by Carlos xxx.xxx.153.60
September 12, 2013
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous xxx.xxx.117.100
April 10, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.159.227
August 13, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.164.183
July 18, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.88.241
May 07, 2012
Did you experience unnecessary pain during your visit?
No
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
February 23, 2012
Was this provider's office too loud?
No, it wasn't too loud
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
January 30, 2012
I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. The staff was warm and welcoming, which I appreciated. They are very friendly there. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan.
by Lisa/Cape Coral
January 25, 2012
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Would you recommend this family doctor to others?
I Already Have
Was this family doctor friendly?
Yes
by Anonymous
January 18, 2012
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Map and Directions
9400 Gladiolus Drive, Fort Myers, FL 33908