I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. When comparing them to others I have visited for the same condition, they are among the best I have seen. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important.