There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want.