I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. I was confident that they were using the latest treatment methods. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.